Refund Policy
Sceneflow sells prepaid credits and a monthly Team plan. Purchases are processed by Paddle.com as merchant of record, and refunds are issued by Paddle to the original payment method.
Credit packs
- A credit pack is refundable in full within 14 days of purchase if no credit from that pack has been spent.
- Once any credit from a pack has been spent, the pack is not refundable, except where consumer law in your country requires otherwise.
- Credits do not expire, so an unused balance keeps its value.
Team plan
- The current month is not refundable once it has started. You can cancel at any time and the plan ends at the end of the paid month.
- Unused included credits do not roll over and are not refunded.
Failed generations
You are never charged for a generation that produced no output. The service reserves credits before calling a provider and releases the reservation automatically if nothing was generated. If you believe you were charged for a failed generation, write to support with the job id shown in the app and we will correct the balance.
How to request a refund
Email [email protected] from the address on your account, or use the link on your Paddle receipt. Refunds are processed within 5 business days; your bank may take longer to show it.
Operator
RIZQ, Kazakhstan.